Questions to ask a stairlift supplier
A good written quotation should make it possible to compare two suppliers without trying to remember what was said during a home visit.
About the fit
- What exact model are you proposing?
- Will the rail be straight, curved, hinged or retracting?
- Where will the chair park at the top and bottom?
- How much clear stair width remains when folded?
- Can the user get on and off facing away from the open staircase?
- Will any doorway, radiator or cupboard be obstructed?
About the price
- Is installation included?
- Does the price assume VAT relief?
- Which extras are included and which are optional?
- Is the lift new or reconditioned?
- Are removal and making good included later?
Warranty
How long does it last, who provides it, and are parts, labour, call-outs and scheduled services included?
Aftercare
What does annual servicing cost after the warranty, how quickly are breakdowns handled, and are batteries covered?
Do not be rushed
Ask for the quotation and specification in writing. If a discount depends on signing immediately, ask whether the same offer can be held while you compare another quote.
Ask for supporting documents
Request a drawing of the rail ends and parking positions, the exact seat and capacity, charging arrangements and the written service contract. Read the installation guide and the charging and servicing guide.
Ask which figures are confirmed and which depend on the detailed survey. Keep the final specification with the signed order, including how VAT has been worked out and any excluded work.